Shipping & Returns


UK Delivery

We offer a variety of delivery options to suit every customers needs.  If you require a special delivery, please get in touch with us for a shipping quote. We accept no responsibility for loss or damage of items in transit.

0-1kg - First Class Signed For - £4.30

             Second Class Signed For - £3.90

1-2kg - Collect+ (2-3 Days) - £5.20

             Collect+ (3-5 days) - £4.50

2-5kg - Collect+ (2-3 days) - £7

             Collect+ (3-5 days) - £6



International Delivery 

Europe  (3-5 days)

0-500g - £10

501-1000g - £13

1001-2000 - £16

2001+ - £20


World Zone 1  (5-7 days)

0-500g - £12

501-1000g - £18

1001-1500g - £23

1501-2000g - £25

2000+ - £28


World Zone 2  (5-7 days)

0-500g - £13

501-1000g - £18

1001-1500g - £24 

1501-2000g+ - £30


Returns Address

New State Store
4 Fordwich Close
St Arvans
NP16 6EL
United Kingdom

Returns Policy

We offer a hassle free 14 day return policy on all products at New State Store. Upon return of the item(s) you will be offered a choice of refund or exchange. Items must be returned in the same condition in which you received them.

All refunds exclude original postage cost unless a mistake was made by us. Return postage is the responsibility of the customer unless a mistake was made by us.


Cancellation Policy

If you have a change of mind and wish to cancel your order, please contact us on 01482 679732, 10am-5pm Mon to Friday.  Alternatively you can email us at with your order number.

You will be issued with a full refund or offered an exchange.  If your order has already been shipped, you will be required to return the item before any refund is issued.  The refund with exclude any postage costs if the item is dispatched before the cancellation is made.


Refund Policy

If you need to request a refund, please provide us with:

  • Your order number
  • Date of Purchase
  • Amount
  • Contact Details

Once the refund has been made, it can take up to 5 days for the payment to clear in your account.


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